Customer service · call centers · all departments Let people use generative AI
Let people use generative AI
while protecting customer data
The situation
To write replies faster, staff paste sentences with customer names and phone numbers straight into an AI tool.
Block it and productivity drops; leave it and personal data leaks.
To write replies faster, staff paste sentences with customer names and phone numbers straight into an AI tool.
Block it and productivity drops; leave it and personal data leaks.
With BrowZenOrdinary sentences go through as is; only resident registration numbers, card numbers and contact details are masked before sendingPaste direction control: internal → AI blocked, AI → internal allowedRestrict access to approved AI services only
